Question 1

What is your Cancellation/No Show policy?

Accepted Answer

CancellationsYou cannot reserve a slot without payment. A 100% deposit is required to secure a booking. NO REFUNDS WILL BE GIVEN. You may reschedule your booking up to 24 hours before your appointment. ALL participants must be paid for and have a waiver filled out by a guardian (if under the age of 18).No-Show PolicyAll bookings are final and non-refundable. If you miss your scheduled time without prior notice, your reservation will be marked as a no-show and cannot be refunded or rescheduled.We understand emergencies happen. If you believe there were extenuating circumstances, please contact us within 24 hours. While we cannot guarantee accommodations, we'll do our best to review your situation.Thanks for helping us keep things fair for all our guests.

Question 2

What's an escape room?

Accepted Answer

An escape room is a themed puzzle adventure where players solve clues in a specific sequence to escape a locked room within 60 minutes. It's a fun team activity that emphasizes collaboration and problem-solving.

Question 3

Are your rooms linear or non-linear?

Accepted Answer

All of our rooms are linear, which means you tackle one puzzle at a time as a team!

Question 4

Are kids allowed?

Accepted Answer

Absolutely! We welcome children aged 3 and up! We highly suggest that parents participate in our games with minors. If a parent doesn't have a ticket to play, they may either purchase one or stay in the area for emergencies.

Question 5

Are kids the same price as adults?

Accepted Answer

Yes! We charge per person, regardless of age.

Question 6

Why do I have to fill out a waiver?

Accepted Answer

Waivers must be completed prior to participating in a game due to our insurance policy. Be sure to sign a waiver before arriving to avoid cutting into your game time!

Question 7

Are we really trapped in the rooms?

Accepted Answer

No, we cannot keep you locked in your rooms for safety reasons as per Florida regulations. There are emergency exit buttons available if you need to exit at any time!

Question 8

Are cellphones allowed in the rooms?

Accepted Answer

No phones or smartwatches are permitted inside the rooms. You may store your devices in one of our lockers for safekeeping.

Question 9

Can I bring my food and drink in?

Accepted Answer

No food or drinks will be allowed in the rooms, regardless of the situation. Food should be completed before entering the building, and water bottles can be stored in lockers. NO ALCOHOL IS ALLOWED INSIDE!

Question 10

How many people can play?

Accepted Answer

We permit 2–10 players in every room. For groups larger than 10, please call to make arrangements.

Question 11

Is it a private booking?

Accepted Answer

Yes! When you reserve a game, only your group will be participating.

Question 12

Is your facility accessible?

Accepted Answer

Some of our rooms are accessible. Please call us for more details!

Question 13

How many hints do we get?

Accepted Answer

All of our rooms come with unlimited hints!

Question 14

Can we play if we're late?

Accepted Answer

Yes, you can still play if you're late, but after fifteen minutes, your playtime may be shortened. We have other customers scheduled after you, and we aim to provide them with a quality experience.

Question 15

Are all the rooms scary?

Accepted Answer

No, the only room we offer that is scary is the Horror Circus.

Question 16

I see the price covers 2–10 people (with more allowed if arranged in advance or upon arrival), but can just one person attend?

Accepted Answer

The rooms are available for a minimum of 2 participants.

Question 17

Do you have live actors?

Accepted Answer

To prioritize everyone's safety, we do not have any actors.

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